Not A Great Meal But A Great Recovery
In the Iron Gate Plaza on Hungryneck Boulevard is tucked a small, charming restaurant named Mosaic Café and Catering. Recently a friend of ours said it was her favorite place to take her daughter for lunch. She hasn’t steered us wrong yet, so we decided to give it a try.
The restaurant whose vision is to “effectively nourish the body and soul while preserving the highest level of quality and value” is warm and inviting. Our server, Lauren (who we also found out was one of the managers), was very knowledgeable and helpful.
The menu itself is interesting. It offers a wide selection of salads, sandwiches, pasta and has an entire “fit” section where all of the menu items are 450 or less. It was difficult to chose.
|BBQ Ranch Chicken Special|
Lauren did everything she could to apologize. I usually temper my feedback if something is not great, but this time I found myself saying it was “simply awful”. She also offered to get me anything that I wanted on the menu, but we were on a time schedule and had to run.
|Turkey Chili &|
She really did a nice job apologizing, offering me a different lunch option – anything that I would have liked. But THEN she did something that was really unnecessary, and to me, somewhat over the top. She comp’d my sandwich AND she gave us a gift card to come back. Often times when a meal is bad the manager will comp an item but I’ve never had a manager give us a gift card to insure we came back and gave them another try. What a great recovery!
We will try Mosaic again. They really want you to have a great dining experience and it shows. I am certain next visit will be the charm.
We gave Mosaic 2 out of a possible 5 plates.